Last updated: May 14, 2025
Welcome to ZOLBIQO. Your privacy matters to us. This Privacy Policy explains how ZOLBIQO (“we,” “us,” or “our”) collects, uses, shares, and protects your personal information when you visit zolbiqo.com or interact with us on social media (@zolbiqo).
Please read this policy carefully. By using our website or making a purchase, you agree to the practices described below.
1. Information We Collect
Information You Provide Directly
- Account details: name, email address, password
- Order information: billing address, shipping address, phone number
- Payment information: credit/debit card details (processed securely through our payment provider — we do not store card numbers)
- Communications: messages you send us via email, contact forms, or social media (@zolbiqo)
Information Collected Automatically
- Device & browser data: IP address, browser type, operating system
- Usage data: pages visited, time spent on site, clicks, referring URLs
- Cookies & tracking technologies: we use cookies to improve your experience and remember your preferences (see Section 6)
Information from Third Parties
- Social media platforms (when you follow, tag, or message us @zolbiqo)
- Payment processors and shipping partners
- Marketing and analytics tools
2. How We Use Your Information
We use your information to:
- Process and fulfill your orders
- Send order confirmations, shipping updates, and receipts
- Respond to your questions and customer service requests
- Send promotional emails and new arrival announcements (only if you opt in)
- Improve our website, products, and overall experience
- Detect and prevent fraud or unauthorized activity
- Comply with legal obligations
3. How We Share Your Information
We do not sell your personal data. We may share it with:
- Shipping and logistics partners to deliver your orders
- Payment processors to handle transactions securely
- Marketing platforms (e.g., email and ad tools) to reach you with relevant content
- Analytics providers to understand how our site is used
- Legal authorities if required by law or to protect our rights
All third-party partners are contractually required to protect your data and use it only for the purposes we specify.
4. Data Retention
We retain your personal information for as long as necessary to:
- Maintain your account and order history
- Comply with legal and tax requirements
- Resolve disputes and enforce our agreements
You may request deletion of your data at any time (see Section 8).
5. Your Rights
Depending on your location, you may have the right to:
- Access the personal data we hold about you
- Correct inaccurate or incomplete information
- Delete your personal data (“right to be forgotten”)
- Opt out of marketing communications at any time
- Restrict or object to certain uses of your data
- Data portability — receive your data in a usable format
To exercise any of these rights, contact us at privacy@zolbiqo.com.
6. Cookies
We use cookies and similar technologies to:
- Keep you logged in
- Remember your cart and preferences
- Analyze site traffic and performance
- Deliver relevant ads on third-party platforms
You can control cookies through your browser settings. Disabling cookies may affect some features of the site.
7. Social Media (@zolbiqo)
When you interact with us on social media platforms (Instagram, TikTok, etc.) under the handle @zolbiqo, those platforms have their own privacy policies. We may collect information from interactions such as tags, comments, and direct messages to respond to you or feature your content (with your permission).
8. Security
We implement industry-standard security measures including SSL encryption, secure servers, and limited access to personal data. While we take every precaution, no method of transmission over the internet is 100% secure.
9. Children’s Privacy
ZOLBIQO is not directed to children under the age of 13. We do not knowingly collect personal information from children. If you believe a child has provided us with personal data, please contact us and we will delete it promptly.
10. Changes to This Policy
We may update this Privacy Policy from time to time. When we do, we will revise the “Last updated” date at the top of this page. We encourage you to review this page periodically.
11. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy, please reach out to us:
- Email: privacy@zolbiqo.com
- Website: zolbiqo.com
- Social media: @zolbiqo
We aim to respond to all privacy-related requests within 5 business days.